GG - VA Privacy Policy

Effective Date: 9th of September 2024

1. Introduction

GG - VA ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our virtual assistant services ("Services"). By using our Services, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide

Contact Information: This includes your name, email address, phone number, postal address, and other details necessary for communication.
Business Information: Any information about your business operations that you share with us for the purpose of providing Services, such as schedules, customer lists, or financial information.
Account Information: Login credentials, passwords, and any other access details provided to perform the Services that you require on your behalf.

2.2 Information Collected Automatically

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our website. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

To provide the virtual assistant services you have requested, including managing your tasks, communications, and business processes.

3.2 Communication

To respond to your inquiries, send important updates, and provide customer support.

3.3 Business Operations

To manage our business operations, such as invoicing, payment processing, and record-keeping.

3.4 Legal Obligations

To comply with legal obligations, such as maintaining records for tax purposes or responding to lawful requests from authorities.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: We process your personal data to fulfill our contractual obligations to you when providing our Services.
Consent: When you have given your consent for specific processing activities, such as subscribing to our newsletter or allowing cookies.
Legitimate Interests: We may process your personal data for our legitimate business interests, such as improving our services or marketing, provided that such interests are not overridden by your rights and interests.
Compliance with Legal Obligations: We may process personal data when necessary to comply with our legal obligations.

5. Data Sharing and Disclosure

We will not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers

We may share your personal information with service providers who assist us in providing the Services, such as cloud storage providers, payment processors, or communication platforms. These service providers are contractually obligated to protect your data and use it only for the purpose of providing services to us.

5.2 Legal Requirements

We may disclose your personal information if required by law, such as in response to a court order, subpoena, or other legal process, or to comply with legal obligations.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. These measures include encryption, access controls, and regular security assessments.

However, please be aware that no security measure is 100% foolproof, and we cannot guarantee the absolute security of your personal data. If you suspect any breach of security, please contact us immediately.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your personal data is no longer needed, we will securely delete.

8. Your Rights

You have certain rights regarding your personal information, subject to local data protection laws. These rights may include:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal obligations.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and request that we transfer it to another controller.
Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us using the information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website or contacting you directly. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

GG - VA
Email: Contact@gg-va.uk

Registered address: 124 City Road, London, EC1V 2NX